Privacy Policy | Sevebmutyruktr

Introduction

At Sevebmutyruktr, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, make purchases, or interact with our services. We operate in compliance with Turkish data protection laws, including the Law on the Protection of Personal Data (KVKK - Kişisel Verilerin Korunması Kanunu).

By using our website or services, you consent to the collection and use of information in accordance with this policy. We encourage you to read this Privacy Policy carefully to understand our practices regarding your personal data.

Information We Collect

We collect various types of information to provide you with the best possible shopping experience and customer service:

Personal Information

When you place an order or create an account, we collect:

Name: Your full name for order processing and delivery
Email Address: For order confirmations, shipping updates, and customer communication
Phone Number: For delivery coordination and customer service purposes
Address: Delivery address including street, city, and postal code
Payment Information: Payment method details (we do not store full credit card numbers; payment processing is handled by secure third-party services)

Automatically Collected Information

When you visit our website, we automatically collect:

IP address and device information
Browser type and version
Pages visited and time spent on our site
Referring website addresses
Cookies and similar tracking technologies (see our Cookie Policy for details)

Information from Third Parties

We may receive information about you from third-party services such as payment processors, delivery services, and analytics providers. This information is used to process your orders and improve our services.

How We Use Your Information

We use the information we collect for the following purposes:

Order Processing: To process and fulfill your orders, arrange delivery, and handle returns or exchanges
Customer Service: To respond to your inquiries, provide support, and resolve issues
Communication: To send order confirmations, shipping updates, and important service notifications
Marketing: With your consent, to send promotional emails, newsletters, and information about new products or special offers (you can opt out at any time)
Website Improvement: To analyze website usage, improve user experience, and optimize our website functionality
Legal Compliance: To comply with applicable laws, regulations, and legal processes
Fraud Prevention: To detect and prevent fraudulent transactions and unauthorized access

Data Storage and Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption of sensitive data during transmission using SSL/TLS technology
Secure storage of personal information on protected servers
Regular security assessments and updates
Limited access to personal information to authorized personnel only
Secure payment processing through reputable third-party providers

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we are committed to maintaining the highest standards of data protection.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:

Order Information: We retain order and transaction records for at least 10 years as required by Turkish tax and commercial laws
Account Information: We retain account information for as long as your account is active or as needed to provide services
Marketing Data: We retain marketing preferences until you opt out or request deletion
Website Analytics: We retain aggregated, anonymized analytics data for up to 26 months

When personal information is no longer needed, we securely delete or anonymize it in accordance with our data retention policies.

Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

Service Providers: We share information with trusted third-party service providers who assist us in operating our website, processing payments, delivering orders, and conducting business (these providers are contractually obligated to protect your information)
Legal Requirements: We may disclose information when required by law, court order, or government regulation, or to protect our rights, property, or safety
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction (you will be notified of any such change)
With Your Consent: We may share information with your explicit consent for specific purposes

Your Rights Under Turkish Law (KVKK)

Under the Turkish Law on the Protection of Personal Data (KVKK), you have the following rights regarding your personal information:

Right to Access: You can request information about whether we process your personal data and, if so, obtain a copy of the data we hold about you
Right to Rectification: You can request correction of inaccurate or incomplete personal data
Right to Erasure: You can request deletion of your personal data under certain circumstances (we may be required to retain some data for legal compliance)
Right to Object: You can object to processing of your personal data for direct marketing purposes
Right to Data Portability: You can request transfer of your personal data to another service provider where technically feasible
Right to Withdraw Consent: If processing is based on consent, you can withdraw your consent at any time
Right to Complain: You have the right to file a complaint with the Turkish Personal Data Protection Authority (KVKK) if you believe your rights have been violated

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request within 30 days as required by law.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. For detailed information about the cookies we use, their purposes, and how to manage them, please see our Cookie Policy.

International Data Transfers

Your personal information is primarily stored and processed within Turkey. In some cases, we may use service providers located outside Turkey. When we transfer data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

Children's Privacy

Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of significant changes by posting the updated policy on our website with a new "Last Updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Sevebmutyruktr Limited
Teşvikiye Cd. No:12
Teşvikiye, 34365 Şişli/İstanbul
Türkiye

Email: [email protected]
Phone: +90 501 644 98 75

For data protection inquiries or to exercise your rights under KVKK, you can also contact our Data Protection Officer at the above address or email.